Frequently Asked Questions

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  • Do I need to sign a long-term contract?

    Instead of tying you down in a long term contract, Storage Centre offers flexible week to week leases (4 week minimum) so you only have to rent a unit as long as you need it.

  • How do I pay for my unit?

    You can make your payment by setting up an automated charge through your credit card at the time of signing your lease, in person during office hours when you are visiting your unit, or in the near future by logging into your account on our website.

  • Will my items be safe?

    Yes! Our security features include 24hr security, security cameras and individual security codes. Keeping your belongings safe is our number one priority.

  • Do you have packaging materials available for purchase?

    We carry a wide range of moving supplies which include boxes, moving blankets, tape, bubble wrap and more. We have everything you need to keep your items safe and organized. p>

  • Do I need a credit card to reserve a storage unit?

    Not at all. You can reserve a storage unit online, in person, or by telephone, with just your first and last name, and a contact phone number. While having a credit card will make payments easier for you, we do not require a credit card to reserve or to make a payment.

  • What forms of payment do you accept?

    Storage Centre accepts cheques, cash and major credit/debit cards.

  • Can I bring my own storage unit lock?

    Yes, you may always use your own lock. Storage Centre recommends you show us your own lock to ensure it is an appropriate size.

  • How long does it take to complete the rental process?

    We recommend coming in beforehand to complete your rental as it usually takes approximately 20 – 30 minutes to complete the entire process, which includes viewing the storage unit, and reviewing and completing the storage lease with a customer service representative.

  • When can I visit my storage unit?

    You will be able to visit your storage unit 365 days a year. At anytime between the hours of 5am and 11pm, even when the rental office is closed, and during statutory holidays.

  • What is “climate control”?

    Climate control can assist to protect items from damage such as warping, cracking, or even mildew. Our climate controlled units are maintained to prevent temperature extremes, and are generally kept within the range of 10°C – 25°C. This is accomplished through controlled heating in the winter, and air circulation/ventilation in the summer. Temperatures and airflow are preserved at an optimal level for storage, but not necessarily at room temperature.

  • Do I need to have storage insurance?

    Storage Centre does not offer insurance, but has partnered with ‘Cowan Insurance’ to offer tenants the ability to purchase insurance at the time of rental, and include the cost of this insurance in the monthly rental payment. By failing to protect your goods with an insurance program, you assume all risk of loss in the rare event that something should happen.

 

Have More Questions?

Send us an email info@storage-centre.ca